At Movelace, we prioritize swift and secure delivery of your orders. Our team processes all purchases within 1-2 business days after payment confirmation, ensuring your carefully selected items are prepared with attention to detail. We partner with trusted logistics providers to guarantee your footwear and accessories reach you in pristine condition, whether you're shopping for everyday essentials or specialized gear.

Processing typically completes within 48 hours, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally arrive within 3-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, but we proactively monitor all shipments for timely fulfillment.

We offer transparent shipping options tailored to your order value:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Economy Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Currently serving customers across North America, the European Union, and select Asian countries. Some remote locations including certain islands and military addresses may incur additional surcharges or require extended delivery times. Unfortunately, we cannot ship to embargoed territories or regions with trade restrictions. During checkout, our system will automatically verify your address eligibility.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing your unique tracking number and carrier details. This allows real-time monitoring through our partners' logistics networks. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. Should any tracking information appear unclear, our support team can provide additional clarification.

While we meticulously plan each shipment, occasional delays may occur due to weather events, customs inspections, or carrier logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking status for updates. For unresolved concerns, contact our customer experience team at [email protected] with your order number. We'll immediately initiate carrier investigations and keep you informed throughout the resolution process.

International customers should note that additional customs fees, taxes, or import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product pricing or shipping costs. We declare all packages at full value as required by international trade laws. For specific duty estimates, we recommend consulting your local customs authority prior to ordering, as policies vary significantly between jurisdictions.