Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? Yeah, we get it. That’s why at Movelace, every email you send lands straight in our inbox—no automated replies, no endless loops. In fact, our founder, Alex, still replies to most customer emails personally. It’s a tradition we started back in 2018, and honestly, it’s one of the things our customers love most about us.
Whether you’ve got a question about sizing, need help with an order, or just want to share your thoughts (we’re all ears!), here’s how to reach us:
Here’s the thing—we don’t just sell products; we build relationships. Remember that time we accidentally sent out a batch of mismatched shoelaces? Instead of hiding, we posted about it on Instagram, owned the mistake, and turned it into a "mystery lace" giveaway. The response? Over 200 emails from customers sharing their own funny mix-up stories. That’s the kind of community we’re proud of.
So go ahead, hit us up. Got a wild product idea? A complaint? A joke? We’re here for it all. And who knows—your feedback might just inspire our next bestseller.
P.S. If you’re ever in Charlotte, stop by our office! We’ve got a wall covered in polaroids of customers wearing our gear. Coffee’s always on.
